FireHire.app

1. Information We Collect

We collect information in three main ways:

1.1 Information you provide to us

• Account information (name, email, password)
• Profile details (city, experience level, goals, etc.)
• Payment and billing details (processed by our payment processor, such as Polar, including billing status, subscription details, and limited payment-related information made available to us)
• Content you upload or enter (such as resumes, oral-board answers, written-exam responses, CPAT-related inputs, demo submissions, notes, and preferences)
• Messages you send to us (such as support emails, feedback, and other communications we review to respond to requests, troubleshoot issues, and improve support quality)

1.2 Information collected automatically

When you use the Service, we may automatically collect:

• Log data (such as IP address, browser type, device information, pages viewed, timestamps, approximate location derived from IP, and signals used to maintain security, prevent fraud, and help enforce U.S.-only access controls)
• Usage data (such as features you use, interactions, clicks, generation events, session activity, and similar product-analytics information)
• Cookies and similar technologies used to remember your settings, maintain sessions, understand usage, support consent and notice flows, and help us improve the Service

1.3 Information from third parties

We may receive limited information from:

• Payment providers (such as billing status, subscription status, transaction and invoice identifiers, limited card details like the last 4 digits, and payment-method identifiers used for fraud prevention and trial-abuse prevention)
• Analytics tools (such as usage and performance information we receive from analytics providers, error-tracking providers such as Sentry, and product-analytics providers such as PostHog)
• Authentication providers if you sign in with a third-party login (e.g., Google)
• AI and infrastructure providers that process prompts, responses, and related technical data on our behalf to help us provide AI-powered features, and customer-support vendors that help us manage and respond to support requests

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Manage your account and subscription
• Process payments, maintain security, and prevent fraud, abuse, and unauthorized use
• Personalize your experience and show relevant content
• Improve and develop new features, evaluate product performance, and support our AI-powered features
• Communicate with you (including service updates, support responses, and important notices)
• Comply with legal obligations, enforce our Terms of Use, maintain records of disclosures or consents you accepted, and protect our rights and the rights of others

We may use anonymized and aggregated data (data that cannot reasonably identify you personally) to analyze usage, improve the Service, and for business and analytics purposes.

When we use third-party AI providers to help generate responses or recommendations, we send the information reasonably necessary to provide the feature, and we expect those providers to process that information on our behalf in accordance with their contractual commitments and applicable law. We do not permit third-party AI providers to use your content to train their general models.

3. Use of AI and Automation

FireHire.app uses AI tools with features such as:

• Resume feedback, resume analysis, and resume-building suggestions
• Interview preparation, oral-board practice, daily-question and written-exam features, CPAT-related planning features, and related demo or coaching-style features

We take steps designed to protect your data when using these tools. To provide AI-powered features, we may share prompts, submissions, and related content with third-party AI providers acting on our behalf. AI outputs may sometimes be inaccurate or incomplete, and you are responsible for reviewing all AI-generated content before using or relying on it. We may review prompts, outputs, and related records for fraud prevention, quality assurance, support (including when you voluntarily report an issue or contact support), and product improvement.

4. U.S.-Only Service Access

FireHire.app is intended for users in the United States, and we may use technical measures designed to limit or block access from outside the United States.

If you access the Service from outside the United States, you do so at your own risk and may not be able to use all features.

Your information will be processed in the United States.

We do not represent that the Service is appropriate for use outside the United States.

If laws in your jurisdiction would restrict or prohibit your use of the Service, you should not access or use it.

5. How We Share Information

We do not sell your personal information for money.

We also do not knowingly share your personal information for cross-context behavioral advertising.

We may share information with:

• Service providers — such as payment processors (e.g., Polar), hosting providers, analytics tools, AI providers, authentication providers, and customer support tools that help us operate the Service.
• Professional advisors — such as lawyers, accountants, or insurers, when necessary.
• Law enforcement or regulators — when required by law or when reasonably necessary to protect our rights, property, or safety, to investigate fraud or security incidents, or to protect others.

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

6. Cookies, Analytics, and Similar Technologies

We may use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how users interact with FireHire.app, measure engagement, and analyze performance
• Improve performance and features, support security, and help us present and track certain disclosures or consent flows

You can usually control cookies through your browser settings, and in some cases through settings or notices we provide in the Service. Disabling some cookies may affect how the Service works.

7. Data Retention and Deletion

We retain your information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Maintain your active account and provide the Service you request, or
• Comply with law, maintain appropriate business and audit records, prevent fraud and abuse, resolve disputes, enforce our agreements, and protect our rights.

For example, we may retain certain billing, transaction, subscription, support, security, fraud-prevention, and consent records after account closure or deletion. These records may include transaction history, invoice and subscription records, the email address associated with past transactions, records of disclosures or consents you accepted (including age attestations, demo consent records, CPAT physical-activity consent and acknowledgment records, and resume attestation records).

In general, we retain billing and transaction records for up to approximately seven years where reasonably necessary for tax, accounting, legal, billing, or dispute-resolution purposes, and we may retain fraud-prevention and consent records for shorter or longer periods depending on the purpose and legal or operational need.

If you delete your account, we delete or de-identify your account profile, sign-in credentials, and stored content within our systems, subject to the limited retention exceptions described above and to routine backup, logging, and recovery processes.

8. Your Rights and Choices; How to Submit Requests

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to exceptions permitted by law
• Object to or restrict certain processing
• Request a copy of your data in a portable format (where applicable)

To exercise any of these rights, contact us at info@firehire.app. We may need to verify your identity before processing your request, may ask for additional information reasonably necessary to verify and respond to your request, and may deny or limit a request where permitted by law. You may also designate an authorized agent to submit a request on your behalf where permitted by applicable law.

California residents (CCPA/CPRA and similar state privacy laws)

If you are a California resident, or a resident of another state with applicable privacy rights, you may have additional rights under state law, including rights to know the categories of personal information we collect, the sources and purposes of that collection, the categories of third parties to whom we disclose personal information, and the right to request access, correction, deletion, or a copy of certain personal information, subject to certain exceptions. You may also have the right not to be discriminated against for exercising these rights. We do not sell personal information for money or knowingly share personal information for cross-context behavioral advertising.

If we deny your privacy request, you may reply to our response to appeal the decision or contact us at info@firehire.app with the subject line “Privacy Request Appeal.”

9. Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

FireHire.app is intended for users in the United States who are 18 years of age or older. We do not knowingly collect personal information from children under 18.

If you believe a child under 18 has provided us with personal information, please contact us at info@firehire.app and we will take appropriate steps to remove that information.

11. U.S. Processing and International Access

Our Service is operated from the United States and is intended for U.S. users. If you nevertheless access the Service from outside the U.S., your information may be transferred to, stored, and processed in the United States, which may have different data-protection laws than your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date at the top and may provide additional notice as required by law.

Your continued use of the Service after changes are posted means you accept those changes.

13. Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or how to exercise privacy rights, please contact us:

FireHire.app LLC

220 S Wilcox St #153

Castle Rock, CO 80104, USA

Email: info@firehire.app